Cancellation and Refund
Last updated on Aug 2 2024

Core Moving Group Of Companies believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Core Moving Group Of Companies does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In the event of the receipt of damaged or defective items, please report the same to our customer service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the attention of our customer service within the same day of receiving the product. The customer service team, after looking into your complaint, will make an appropriate decision.

In cases of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the Core Moving Group Of Companies, it’ll take 1-2 days for the refund to be processed to the end customer.